FAQ
Can I see the house before I book?
Yes — by appointment, so you’re not arriving while another cat is being settled.
My cat is on medication.
Bring it in the original packaging with the dose written down. ฿50/day for pills or topical, ฿100/day for injections.
Do the rooms have windows?
Every room has a window to the outside and three shelf levels.
What happens in a power cut?
The AC and every room fan stay on — there’s an inverter battery and a small generator. Rooms are kept 24–26 °C.
Can two cats from different homes share a room to save money?
No. Never. Cats from different homes don’t share a room, a wall vent, or the sunroom at the same time.
My flight might be delayed.
No charge for the first 24 hours past your booked collection day; the nightly rate after that. Message Ploy as soon as you know.
Do you take dogs?
No — cats only. For dogs we’d point you to a dog boarder we trust nearby — ask us.
Is there a camera I can watch?
No live camera for owners. There’s CCTV in the corridor that Ploy watches. What you get is the evening message, which tells you more than a camera would.
What if my cat won’t eat?
See the 48-hour rule on Daily Updates. Short version: at 48 hours with almost nothing eaten, Ploy calls you and the vet.
What vaccinations do you need?
FVRCP within the last year and rabies current, proof at drop-off. No exceptions.